|
Hospitality Venue & Guest Service Evaluation
Mystery guest visits to ensure your venue is offering the service you advertise and maintaining your levels of service excellence. With salons, spas, hotels, guest houses, retailers, B&B's, restaurants and the like on every corner, you have to ensure that you are the best on your block. With the economy tightening its belt, luxury services are usually the first to go. There are however those ladies who feel that treatments are not a luxury, they are in fact a necessity, and so for those few, they don’t mind paying as long as they are receiving excellent treatment. This is where so many establishments are falling short. Your guests are becoming more and more attentive to the care and service they will receive and issues around hygiene are at the forefront of whether your business will stay successful. Since the pandemic of 2019, true connection and value for money has become more important.
|
Shop . Product Design . Content Design . Corporate Wellness . Gift Packs . Private Parties . Vinyl & Labels
“Brand standards & services can make or break your business”
Cathryn became a private investigator in 1999 and then studied beauty therapy part time in 2002 which led her into the sister field of body product development and dealing with many a hotel, spa and salon along the way. She has an eye and feel for guest comfort and safety, be it in product development, treatment, service or simply inspecting the premises she is evaluating. She has also been a successful freelancer for a popular hotelier and spa chain mystery guest company since 2010. Together with her 5-Star hotel, retail and spa career experiences, she has been able to combine these individual experiences and get a firm grasp of both industries along with their brand standards and services and has become known for her detailed, confidential, professional and unbiased reporting, which has only ever benefited her clients’ growth, as she would benefit your establishment with maintaining it's standards. She has been a keen teacher and educator in her respective fields and passions in both corporate and holistic approaches.
We will book in as undercover/mystery guests for business or pleasure, depending on your goals and evaluate your premises, services and other requirements at your cost, including our travel, accommodation, food, beverage, transfers, including all the extras you would like assessed. We are based in Gauteng South Africa and are available to travel to most places on Earth. Mystery Guests do not reveal what they are really there for. Everything we report on is confidential and will not be shared with anyone else but the person paying for the report. We are able to assess both male and female treatments. Unless its a short single treatment like a facial or massage, then bookings usually require two of us, as a wingman is a necessity to be able to successfully engage covertly with everyone at your establishment and gain honest data from them as well as unplanned guest feedback, which we find is usually golden! Once off assessments or regular check ins are welcome, we LIVE for this job, for the LOVE of hospitality and the travel industry, which can be a demanding and thankless job most days, so we usually like to make sure your deserving employees are noticed, recognised and rewarded! Also, it doesn't even have to be your establishment. If you need us to scope out your competition so you can up your game, then we are your go team. We also like to evaluate your place to see what your current waste is so that we can redirect your waste to one of our Chaplain Charities or Sustainability projects, which is the main reason we are wanting to get out there to help become a part of the solution in ending hunger and poverty in your neighbourhood through clever waste recycling. We are also great at start ups, so if you're needing some tips, we're here for you. Fees are based on how much intel you require and worked out by the hour for short visits and by the day for long visits or sleep outs.
We will book in as undercover/mystery guests for business or pleasure, depending on your goals and evaluate your premises, services and other requirements at your cost, including our travel, accommodation, food, beverage, transfers, including all the extras you would like assessed. We are based in Gauteng South Africa and are available to travel to most places on Earth. Mystery Guests do not reveal what they are really there for. Everything we report on is confidential and will not be shared with anyone else but the person paying for the report. We are able to assess both male and female treatments. Unless its a short single treatment like a facial or massage, then bookings usually require two of us, as a wingman is a necessity to be able to successfully engage covertly with everyone at your establishment and gain honest data from them as well as unplanned guest feedback, which we find is usually golden! Once off assessments or regular check ins are welcome, we LIVE for this job, for the LOVE of hospitality and the travel industry, which can be a demanding and thankless job most days, so we usually like to make sure your deserving employees are noticed, recognised and rewarded! Also, it doesn't even have to be your establishment. If you need us to scope out your competition so you can up your game, then we are your go team. We also like to evaluate your place to see what your current waste is so that we can redirect your waste to one of our Chaplain Charities or Sustainability projects, which is the main reason we are wanting to get out there to help become a part of the solution in ending hunger and poverty in your neighbourhood through clever waste recycling. We are also great at start ups, so if you're needing some tips, we're here for you. Fees are based on how much intel you require and worked out by the hour for short visits and by the day for long visits or sleep outs.
What is your USP? Your Unique Selling Point? Is it being advertised everyday through your employees who have the direct contact with your clients who keep your doors open? Is your establishment honouring your USP? Have they got the special touch? Are you servicing your clients the way you envision? Do you have that jene se qoui!?
